Learns from your Shopify store
Arbyn reads orders, catalog data, policies, and shipping zones on install, so it can answer with Shopify context without requiring a separate knowledge base.
AI support and sales agent for Shopify
Arbyn is an AI customer service and sales agent for Shopify stores. It handles inbound email and live chat, drafts replies in the store’s voice, and uses Shopify data to answer questions with context from orders, catalog items, policies, and shipping zones.
The product is designed to do more than generate text. It can update shipping addresses automatically and carry out actions such as cancellations, refunds, discounts, gift cards, reships, and returns after owner approval, so support requests can move from conversation to resolution inside Shopify.
Core capabilities
Replies in your voice
It answers inbound email and live chat in your brand voice, drafts replies for review, and improves from the edits you make to those drafts.
Takes real Shopify actions
Arbyn can update shipping addresses on its own, while refund, cancel, discount, gift card, reship, and return actions pause for your approval before they run in Shopify.
Rule-based guardrails
You can set refund ceilings, block actions by order tag, define escalation triggers, and toggle actions on or off so the agent stays within store-specific rules.
Handles multilingual support with escalation
The site says Arbyn supports 21 languages automatically and can route complex conversations to a human with the full thread attached.
Supports pre-purchase sales workflows
Arbyn includes sales workflows such as cart recovery, product recommendations, bundle offers, and shop-by-photo product matching against the live catalog.
Practical ways teams use Arbyn
Email support with Shopify context
Use Arbyn to answer order-status, address-change, and policy questions from email without manually looking up Shopify records for every thread.
On-site chat that can also sell
Use the live chat widget to resolve pre-sale questions, recommend products, and surface bundles while the shopper is still browsing.
Support workflows with approval gates
Use it for routine order changes like shipping address updates, then approve refunds, discounts, gift cards, reships, or returns when the action affects money.
Photo-assisted support and returns
Use the photo-based flows when a shopper sends an image of a product, damaged box, wrong item, or shipping label and you need the agent to interpret the image before responding.
Multilingual support with human handoff
Use the language detection and escalation controls when you serve customers across multiple markets and want simple cases handled automatically while complex ones are routed to a person.
Pros and Cons
Pros
- Reads Shopify store data automatically on install, so there is no separate knowledge base to build before it can start replying.
- Combines support and sales in one agent, including cart recovery, product recommendations, bundle offers, and shop-by-photo product matching.
- Takes concrete Shopify actions inside the admin instead of only drafting responses.
- Offers manual controls such as action toggles, refund ceilings, order-tag blocks, and escalation rules.
- Pricing is simple and flat, with free, $59, and $99 plans and no per-ticket or per-seat fees.
Cons
- The public site only shows email and live chat as live channels today; Instagram DMs, Facebook Messenger, and SMS are marked coming soon.
- Money-moving actions require approval, so Arbyn is not fully autonomous for every support case.
- Some sales features are marked beta or coming soon, including proactive browse- and re-engagement flows.
FAQ
How does setup work?
Arbyn installs from the Shopify App Store and reads your orders, catalog, policies, and shipping zones automatically. You then connect a support email address such as Gmail, Outlook, or a custom domain, and the agent starts drafting replies for review before it works more independently.
What kind of stores is Arbyn built for?
It is built for Shopify stores that want one agent to handle email and live chat, take Shopify actions, and also suggest products or bundles in sales conversations. The site also says Shopify Plus is supported.
What does Arbyn do inside a support conversation?
Arbyn sends replies in your voice, resolves support conversations across email and live chat, and can take Shopify actions such as updating addresses on its own. For money-moving actions like refunds, discounts, gift cards, reships, and returns, it pauses for your approval before acting in Shopify.
Which channels does Arbyn support?
The source clearly shows email and live chat today. Instagram DMs, Facebook Messenger, and SMS are listed as coming soon, so those channels are not yet part of the live product described on the site.
How is Arbyn priced?
The pricing page says Arbyn offers a free Starter plan with 150 AI conversations per month, a $59 Growth plan with 500 conversations, and a $99 Agent plan with unlimited conversations. It also says every feature is included on every plan and that there are no per-ticket or per-seat fees.
Quick Facts
- Category
- AI customer support and sales for Shopify
- Platform
- Shopify and Shopify Plus
- Live channels
- Email and live chat
- Pricing model
- Free, $59, or $99 flat monthly plans
- Setup
- Install from the Shopify App Store and connect a support email
- Website
- arbyn.app
Arbyn 대안
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