Multi-channel enquiry handling
Tradehand answers enquiries across phone, SMS, email and web chat, then captures the details needed to turn the message into work.
Tradehand
Tradehand is an all-in-one CRM and AI office team for UK trades. It handles enquiries, quotes, bookings, invoices and payment chasing, with no monthly fee and a 5% charge only when it collects payment.
What Tradehand is
Tradehand is an all-in-one CRM and AI office team built for UK trades. The product is set up to handle the admin around a job from the first enquiry through quoting, booking, updates, invoicing and payment collection, so the business can keep the work under its own name rather than relying on a lead marketplace or separate office staff.
The site describes Tradehand as a service for busy sole traders and small trade teams who are losing evenings to paperwork. It is designed to answer enquiries across phone, text, email and web chat, send quotes, keep customers informed, and move the job toward payment without needing a monthly software bill.
Core features
Quote generation from your rates
It can send instant quotes based on rates you set, so jobs are priced from your own numbers rather than from a manual guess.
Booking and dispatch
The system books work into the diary and coordinates the next steps, including booking the right trader for the job.
Payment collection and payouts
Tradehand chases invoice payments and can take payment on the same link customers already used, with payouts into your own bank account through Stripe.
Customer-facing website and discovery
Tradehand includes a website built around your services, areas and reviews, with the site positioned for Google and AI search discovery.
Job records and documentation
The site says job notes, photos, certificates, receipts and completion proof are filed automatically, helping keep records attached to each job.
Typical use cases
Handling inbound enquiries across channels
A sole trader who misses calls, texts and web enquiries can use Tradehand to capture the message, ask for the details needed to qualify the job, and reply quickly instead of letting enquiries sit in voicemail or inboxes.
Turning enquiries into priced quotes
A plumber or electrician can use the system to price work from set rates, send the quote, chase a response, and move the accepted job into the diary without rebuilding the workflow by hand each time.
Coordinating booked work and customer updates
A busy trade team can keep jobs booked, customer updates sent and the next task visible while the work is underway, which is useful when one person is on the tools and another needs to manage the office side.
Collecting payment after completion
A business that wants to reduce end-of-day admin can use Tradehand to issue invoices, chase payment and receive funds into its own bank account through Stripe after the job is complete.
Publishing a customer-facing trade website
A trade business trying to attract more direct work can use the included website to present services, areas and reviews rather than depending entirely on lead sites.
Pros and Cons
Pros
- No monthly fee, setup fee, contract or card fees are stated on the pricing page.
- It handles several stages of the office workflow in one place, including enquiry handling, quoting, booking, updates, invoicing and chasing payment.
- The product is built around UK trade workflows and includes specific examples for plumbers and electricians.
- The site says payments land in the business's own bank account through Stripe, with automatic payouts as often as daily.
- Tradehand includes a website designed around the business's services, areas and reviews, which the site says can help with Google and AI search discovery.
Cons
- The pricing model is variable rather than fixed: Tradehand takes 5% of invoice payments it chases and collects, so it can cost more than a monthly fee in a very busy month.
- The source material does not confirm a full integrations list beyond references to Stripe, and mentions that Xero, QuickBooks, Google Calendar and Gmail can be connected on the plumbing page without detailing every workflow.
- The public pages shown here do not spell out setup complexity, migration scope, or every trade-specific limitation.
FAQ
What is Tradehand?
Tradehand is an all-in-one CRM and AI office team for UK trades. It is designed to answer enquiries, send and chase quotes, book jobs, invoice, and help get payments collected.
How does Tradehand charge?
The pricing page states there is no monthly fee, no setup fee, no card fees, and no contract. Tradehand earns 5% only on invoice payments it chases and collects for you.
What channels does Tradehand handle?
The site says Tradehand can answer calls, texts, emails and web chat, then turn enquiries into quotes, bookings, updates and payment collection workflows.
Does Tradehand support end-to-end job workflows?
Yes. The site says customers can be updated while the job is underway, and the plumbing page shows a job flow from enquiry received to quote sent, quote accepted, payment taken, trader en route, and job completed.
Who is Tradehand for?
The site says Tradehand is built for busy UK sole traders and small trade teams. It also includes trade-specific pages for plumbers and electricians, with examples for electrical, plumbing, heating and gas, carpentry, building, roofing, handyman, painting and decorating, and plastering.
Quick Facts
- Category
- CRM / AI office team for trade businesses
- Primary market
- UK trades
- Source domain
- tradehand.com
- Pricing model
- No monthly fee; 5% of invoice payments it chases and collects
- Notable workflow
- Enquiry handling, quote sending, booking, invoicing and payment collection
- Example trades
- Plumbing, electrical, heating and gas, carpentry, building, roofing and decorating
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