Unify omnichannel feedback
Bring feedback from reviews, surveys, audio, and video calls into one platform so teams can work from a centralized view of customer input.
Eclipse AI
Eclipse AI is an AI customer feedback analytics platform that unifies omnichannel voice-of-customer data and turns it into actionable insights. It supports reviews, surveys, and call data, with free trial, free plan, and paid tiers.
Overview
Eclipse AI is an AI-powered customer feedback analytics platform for unifying and analyzing omnichannel voice-of-customer data. It brings together feedback from reviews, surveys, audio and video calls, and other touchpoints so teams can replace scattered input with a single view of customer sentiment and behavior.
The product is designed to turn that consolidated feedback into actionable intelligence. Its site highlights AI-generated insights, customizable dashboards, conversational querying, sentiment analysis, transcript analysis, and summaries, with the goal of helping teams identify trends, track customer experience issues, and make retention-focused decisions faster.
Core capabilities
Generate actionable insights
Use AI-generated insights and dashboards to surface trends, pain points, and opportunities without manual review of every response.
Chat with your data
Ask questions in a conversational interface to get instant answers and explore customer data interactively.
Source-specific dashboards
Filter and analyze customer feedback by source with dashboards for surveys, reviews, and calls, including customizable views.
Import data from multiple sources
Pull data in through CSV upload, a REST API, or supported integrations such as Zendesk and review sites.
Analyze text and conversation content
Analyze survey text sentiment and call or video transcripts, including AI-generated summaries for recorded conversations.
Common use cases
Customer experience analysis
Centralize review, survey, and call feedback into one workspace so customer experience teams can see patterns across channels instead of working from disconnected spreadsheets and tools.
Retention and churn reduction
Use AI-generated insights and trend detection to identify friction points, track sentiment changes, and prioritize retention work based on recurring feedback themes.
Cross-functional reporting
Ask direct questions about the data to get quick answers for marketing, operations, or training teams that need a shared readout from customer feedback.
Call and conversation review
Analyze transcript data and AI summaries from recorded conversations to review what customers are saying in calls without manually reading every transcript.
Multi-location feedback tracking
Import historical or ongoing feedback from CSV, APIs, or integrations to build an ongoing dashboard for teams managing multiple locations or brands.
Pros and Cons
Pros
- Combines multiple feedback channels into one view, including reviews, surveys, and call data.
- Offers AI-generated insights, dashboards, and conversational querying to reduce manual analysis.
- Supports multiple data ingestion paths, including CSV upload, API access, and integrations.
- Provides practical onboarding support and a free trial path for evaluation.
- Shows customer stories across several multi-location and service-oriented businesses.
Cons
- The public pages provide limited detail on exactly which integrations are available by default versus upon request.
- The site does not spell out implementation requirements, user permissions, or administration workflows in detail.
- Some pricing and enterprise capabilities are described at a high level rather than with full plan-by-plan specificity.
FAQ
Is there a free option or trial?
Eclipse AI offers a 30-day free trial on the Professional plan, and the pricing page also lists a Forever Free plan. After the trial, users can stay on a paid plan or move to the free tier.
Can I pay monthly or annually?
The pricing page lists monthly and annual billing, with annual billing shown as 30% less than monthly.
What integrations does Eclipse AI support?
The integrations page says Eclipse AI supports a REST API, and the pricing page also mentions CSV upload and Zendesk integration. For other needs, the company says custom or one-click integrations can be set up on request.
How does onboarding work?
The pricing page says onboarding has no fee and takes a few clicks. New customers are paired with a dedicated onboarding specialist for the first 30 days.
What kind of teams is Eclipse AI for?
The site describes Eclipse AI as a customer feedback analytics platform for omnichannel voice-of-customer data, and also mentions OSINT/data-fusion use on the pricing page. The strongest evidence on the main site is for customer feedback, reviews, surveys, and calls.
Quick Facts
- Category
- AI customer feedback analytics
- Primary use
- Omnichannel voice-of-customer analysis
- Data sources
- Reviews, surveys, audio/video calls, CSV, API
- Billing
- Free trial, free plan, paid monthly or annual plans
- Source domain
- eclipse-ai.com
- Integrations note
- REST API plus supported integrations such as Zendesk
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