Unified inbox across channels
The product routes conversations from Telegram, website chat, and email into one stream so teams can handle customer questions without switching tabs.
Overview
Gawbni is an AI sales and support agent platform for merchants and support teams. It is designed to answer customer questions, process orders, and handle support conversations across Telegram, website chat, and email.
The product’s core workflow is to turn a business’s content into a structured knowledge layer that the AI uses to respond. Gawbni says this helps the agent answer from verified sources, escalate when it does not know something, and keep conversations moving 24/7 without requiring code.
Core capabilities
Sales and support automation
The AI is positioned to answer customer questions, handle pricing FAQs, qualify leads, and support order management around the clock.
Verified knowledge layer
Gawbni says it turns messy PDFs and website scrapes into a structured “Truth Layer” so the agent responds from verified content instead of guessing.
Smart handoff to humans
If the AI is unsure or a conversation becomes high-value or complex, it can escalate the chat to a human teammate.
Agent testing environment
The playground lets teams test tone, knowledge base content, and responses before deploying an agent publicly.
Tiered plan configuration
Plans include different channel limits, seats, AI credits, and knowledge base sizes, which suggests the product is designed to scale with message volume and team size.
Practical use cases
Lead qualification for inbound sales
Route pre-sale questions to an AI agent that can answer pricing FAQs, qualify intent, and keep the conversation warm until a human needs to step in.
Support reply drafting
Let the system draft fact-checked replies to routine support tickets so an agent can review and send the response instead of writing from scratch.
Unified customer inbox
Capture customer conversations from Telegram, website chat, and email in one place so teams can follow the full context of a case or order.
Order and FAQ handling
Use the agent to answer common order questions and provide order-related help without forcing staff to switch between multiple tools.
Pre-deployment testing
Test instructions, tone, and source material in the playground before publishing the agent to customers.
Pros and Cons
Pros
- Supports 24/7 automated responses for sales and support conversations.
- Unifies Telegram, website chat, and email into a single inbox view.
- Uses a knowledge-based approach that the site says is grounded in verified content.
- Includes a test playground for checking responses before deployment.
- Offers a free plan alongside paid tiers, making it easier to start small.
Cons
- The public pages do not spell out a full integration list beyond Telegram, website widget, and email.
- Some operational details, such as exact onboarding steps and all channel-specific limits, are only partially documented on the site.
FAQ
How do AI credits work?
The source says AI credits are renewed monthly. It does not provide a fuller billing explanation beyond that.
How do channels work?
The pricing page says the product supports connected channels such as widget chat, Telegram, and email. It also lists channel limits by plan, but does not describe the setup flow in detail.
How long does it take to connect my website and Telegram?
The source says a verified agent can be set up in about 3 minutes and that no code is needed. It does not state an exact setup time for every channel.
What languages does the AI understand?
The site says the product supports Arabic, French, and English, and that it is built for the MENA market. It does not list every language it can understand.
Is my data private and secure?
The site emphasizes that answers are generated from your content and escalated to a human when the system does not know a fact. It also mentions a contact flow for product demos and pricing questions, but does not provide a formal privacy or security specification.
Quick Facts
- Category
- AI sales and support agent
- Primary channels
- Telegram, website widget, and email
- Target users
- Merchants and support teams
- Platform notes
- No-code setup; browser-based web product
- Source domain
- gawbni.com
- Pricing
- Free plan available, with paid tiers starting at $19/month
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