Structured article organization
Create a branded help center with collections and sub-collections to keep articles organized as the library grows.
ReleaseDock
ReleaseDock Knowledge Base is a hosted help center that also appears inside the app widget, with collections, full-text search, article feedback, and markdown or zip import. The same articles can power the AI support agent and your public help pages.
Overview
ReleaseDock is a knowledge base product for building and hosting a searchable help center that can also appear inside the app widget. It is designed to turn existing support content into a single source of truth for self-serve help and AI-assisted answers.
The product supports article collections, full-text search, article feedback, and imports from markdown or zip files. Published articles are served on your own domain and also feed the AI support agent, so one set of docs can support both customer browsing and in-app responses.
Features
Fast migration from existing docs
Import existing documentation from a zip archive or a single markdown file, with the original structure preserved where possible.
Hosted and in-app publishing
Publish the same help content on your own domain and inside the widget, so customers can search and read without leaving the app.
Search that informs the roadmap
Use full-text search to surface the right article, while search logs show empty queries that point to content gaps.
Built-in article feedback
Collect thumbs-up and thumbs-down feedback on articles to identify which help pages need revision.
Shared source for AI support
Reuse published articles as the source for the AI support agent, so the knowledge base improves self-serve and assisted support at the same time.
Use Cases
Deflect routine questions
A support team can publish articles once and let users search them inside the widget before opening a ticket.
Migrate documentation quickly
A team switching from another docs tool can import an existing library in bulk instead of rebuilding the help center manually.
Organize a growing help center
A product team can organize articles by product area or audience, then keep growing content manageable with collections and sub-collections.
Find documentation gaps
A support lead can review empty search queries and article feedback to decide which topics need new documentation or revision.
Share one source across support channels
A company can use the same knowledge base content to power the AI support agent and the hosted help center, reducing duplicate maintenance.
Pros and Cons
Pros
- Combines hosted help-center publishing with in-app access.
- Supports migration from existing documentation through markdown or zip import.
- Uses the same articles for both self-serve search and AI support.
- Includes article feedback and search analytics to expose content gaps.
- Keeps the content structure manageable with collections and sub-collections.
Cons
- The source material does not spell out deep integrations or API behavior for the knowledge base.
- The product pages do not provide detailed limits for article counts, storage, or team roles.
FAQ
Can the knowledge base be used inside the widget?
Yes. ReleaseDock provides a hosted help center on your own domain, and the same articles can appear inside the in-app widget, so users can search without leaving the product.
Can I migrate existing docs into ReleaseDock?
Yes. You can import a single markdown file or upload a zip archive of an existing documentation library, and the structure is preserved during import.
How do I know which help articles are working?
Each article supports views and thumbs-up/thumbs-down feedback, and search queries are logged so you can see which searches return no results and decide what to write next.
What is included in the knowledge base workflow?
The help center uses a block editor, collections, full-text search, article feedback, hosted pages, and the same source content powers the AI support agent.
Quick Facts
- Category
- Knowledge Base
- Product model
- Hosted help center plus in-app widget
- Content source
- Articles also power the AI support agent
- Import options
- Markdown file or zip archive
- Publishing
- Own domain and widget
- Primary domain
- releasedock.co
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