Customer feedback collection
Spokk can automatically send feedback requests after a visit, using SMS and QR code flows to capture customer responses while the experience is still fresh.
Spokk
Spokk is customer feedback and retention software that automates SMS follow-up after visits, including review generation, loyalty rewards, referrals, memberships, and campaign messaging. It is built for local service businesses that want to turn customer visits into repeat business.
Overview
Spokk is a customer retention and follow-up platform for local service businesses that automates SMS-based workflows after each visit. Its core modules cover feedback collection, AI review generation, loyalty rewards, referrals, memberships, and campaign messaging from one system.
The site positions Spokk as a way to turn routine customer visits into repeat business and ongoing revenue. Customers can check in with a QR code, receive timed SMS messages, and move through automated sequences that ask for feedback, prompt reviews, reward loyalty, or send referral links without manual follow-up.
Core capabilities
AI review generation
The platform can draft Google review text for customers and send AI-generated review response drafts, helping teams move from feedback to public reviews faster.
Visit-based loyalty tracking
Customers can check in with a QR code, earn rewards at a chosen visit milestone, and receive automatic SMS reward notifications without using a separate app.
Referral automation
Spokk can send referral links by SMS and reward both sides automatically when a referral converts, reducing manual follow-up.
Memberships and recurring billing
Paid membership tiers can be sold through a branded portal, with monthly or annual billing and platform-fee differences by plan.
SMS campaigns and automation
The platform supports targeted SMS campaigns, including segmented broadcasts to opted-in customers, and includes automation so follow-up actions run without manual work after setup.
Common use cases
Post-visit feedback collection
For businesses that want to ask for feedback soon after a visit, Spokk can send SMS feedback forms automatically so teams can learn what went well and what needs attention.
Google review generation
For local businesses that rely on Google visibility, the platform can draft review text and move satisfied customers toward leaving a public review.
Visit-based loyalty programs
For shops and service providers that want repeat visits, the QR check-in loyalty flow tracks visits and sends reward messages when milestones are reached.
Referral programs
For teams that want more word-of-mouth growth, Spokk can send referral links by SMS and automate rewards for both the referrer and the new customer.
Recurring memberships
For businesses selling recurring access or prepaid plans, the memberships module supports monthly or annual tiers in a branded portal.
Pros and Cons
Pros
- Combines feedback, reviews, loyalty, referrals, memberships, and SMS campaigns in one platform.
- Includes a 14-day free trial on all plans with no charge until the trial ends.
- Offers QR code check-in with no separate app download for customers.
- Supports unlimited locations on every listed plan.
- Includes HubSpot integration and API access on all listed plans.
Cons
- Memberships are not available on the Starter plan, and the Growth plan charges a 10% platform fee for memberships.
- Plan limits vary by monthly customer volume, team seats, and SMS campaign credits, so larger teams may need to upgrade as usage grows.
- The reviewed pages do not spell out every integration, setup constraint, or channel beyond SMS, HubSpot, and API access.
FAQ
Can I try Spokk before paying?
Yes. Spokk includes a 14-day free trial on all plans, and the pricing page says there is no charge until the trial ends.
What is included in the paid plans?
The pricing page lists a dedicated toll-free SMS number in the US and Canada, unlimited locations, full automation sequence, AI review response drafts, loyalty and referral programs, feedback forms and QR codes, and HubSpot integration with API access. Higher plans add more customer capacity, more team members, SMS campaign credits, and memberships.
How does Spokk work after a customer visit?
Spokk is built around an automated sequence that can run after each visit, including feedback requests, AI review generation, loyalty rewards, referral prompts, memberships, and SMS campaigns. The loyalty page also describes QR code check-in as a browser-based flow with no app download required.
Are there usage limits or plan differences?
The pricing page shows plan-based limits for customers per month, manager and staff seats, and SMS campaign credits. Memberships are included in Growth and Pro, with a 10% platform fee on Growth and 0% on Pro.
Does Spokk integrate with other tools?
The site says Spokk can connect with HubSpot and provides API access. Other integrations are not detailed in the source pages reviewed.
Quick Facts
- Category
- Customer feedback and retention software
- Primary workflow
- Automated SMS follow-up after customer visits
- Customer check-in
- QR code in browser, no app download required
- Pricing
- Paid plans with a 14-day free trial
- Integrations
- HubSpot and API access
- Source domain
- spokk.io
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