Obi

What is Obi?

Obi is an advanced voice AI agent developed by Cor, specifically engineered to transform the customer onboarding and user activation processes. It acts as a virtual guide, leveraging both voice interaction and on-screen awareness to intuitively lead new users through product features, share best practices, and provide instant answers to their questions. Obi aims to eliminate the friction typically associated with learning a new product, ensuring a smoother, more engaging, and effective user experience from the very first interaction.

Unlike traditional onboarding methods that can be passive or quickly become outdated, Obi offers a dynamic and personalized approach. It learns your product's intricacies by studying existing training materials, such as videos and workflows, allowing it to understand and articulate your product's value proposition comprehensively. This intelligent agent ensures that every user, regardless of their technical background or learning pace, receives the tailored support they need to become proficient and engaged customers, ultimately driving higher adoption rates and reducing churn.

Key Features

• Real-Time Voice Guidance: Offers immediate, conversational support directly within the application.
• On-Screen Awareness: Understands the user's current context and screen to provide relevant, proactive help.
• Dynamic Learning: Ingests existing documentation (videos, guides) to stay updated on product changes.
• Personalized Journeys: Adapts guidance based on user behavior and proficiency level.

How to Use

1. Integration: Integrate the Obi SDK into your application.
2. Configuration: Define key user journeys and success metrics within the Cor dashboard.
3. Activation: When a new user begins onboarding, Obi automatically initiates interactive guidance via voice.
4. Feedback Loop: Monitor user engagement and success rates through the provided analytics tools.

Use Cases

• SaaS Product Activation: Guiding first-time users through complex setup wizards.
• Financial Services: Explaining complex regulatory steps or investment options interactively.
• Enterprise Software Rollout: Ensuring rapid adoption across large, diverse employee bases.

FAQ

Q: Does Obi require users to speak clearly? A: Obi utilizes state-of-the-art speech recognition, capable of handling various accents and moderate background noise.

Q: How long does it take for Obi to learn a new product feature? A: Once training materials (videos/docs) are uploaded, Obi typically processes and integrates the knowledge within minutes.