言犀 - JD Intelligent Human-Machine Interaction Platform

言犀 is an intelligent human-machine interaction platform launched by JD, focusing on driving the digital transformation of enterprise services through AI technology. The platform integrates JD's best practices in customer service and marketing over the past decade, combined with self-developed full-link AI capabilities, to provide flexible intelligent solutions for enterprises.

Key Features

• Multimodal Interaction: Supports various interaction methods such as text and voice, enhancing user experience.
• Emotional Intelligence: Utilizes emotion analysis technology to understand user emotions and provide personalized services.
• Dual Middle Platform Architecture: Based on fully self-developed AI technology, it constructs semantic and dialogue middle platforms as well as voice middle platforms, supporting data sharing and flexible expansion.

Main Application Scenarios

言犀 is particularly suitable for industries such as government, finance, retail, and education, providing user-centered customer service, marketing, and process automation solutions for these fields. By combining industry data and business pain points, it helps enterprises achieve efficient service transformation.

Business Advantages

• Customized Services: Provides personalized solutions based on enterprise needs, ensuring the relevance and effectiveness of services.
• Comprehensive Support: Offers VIP consultant-style pre-sales consultation to ensure customers receive comprehensive support and services during use.

Through 言犀, enterprises can achieve intelligent transformation of services in a competitive market, enhancing efficiency and user satisfaction.