Conversation analysis workflow
Upload conversation data or connect through the API, then receive a report card that summarizes how the bot is performing.
What Inquio is
Inquio is a bot QA and conversation intelligence platform for chatbots and conversational AI. It turns raw customer conversations into a report card that highlights what a bot got wrong, what needs attention, and what actions to take next.
The product is built for teams that want to evaluate real bot interactions instead of relying only on standard model or dashboard metrics. According to the site, users can upload a CSV or connect to the API, then receive an Inquio Score, ranked issues, benchmarks, and recommendations in minutes.
Core capabilities
Bot report card
See an Inquio Score, identified issues ranked by severity, benchmark comparison, and recommendations in a single report.
Defender monitoring
Flag safety incidents, policy violations, attacks, and GDPR-sensitive data through the Defender module.
Sales Radar
Surface buying signals and churn warnings from conversation data with Sales Radar.
Share and export reports
Share results in meetings with exportable reports, including a static CSV-based workflow on Starter and customizable reports on Growth.
Out-of-the-box setup
Use the platform without manual tagging, predefined categories, or complex setup, based on the company positioning.
Common use cases
Chatbot quality assurance
Review chatbot conversations to see whether answers are actually correct and useful, not just whether the bot responded.
Safety and compliance monitoring
Identify safety incidents, policy violations, attacks, and sensitive data exposure in conversation logs.
Sales and retention insight
Spot buying signals and churn warnings so sales and retention teams can follow up on high-value conversations.
Performance benchmarking
Compare bot performance against industry averages and track improvements over time using report cards and scores.
Reporting for internal review
Package analysis results into shareable reports for stakeholders who need a concise view of what to fix.
Pros and Cons
Pros
- Analyzes real conversations rather than only surface-level chatbot metrics.
- Works without manual tagging or predefined categories.
- Combines scoring, issue detection, benchmarks, and recommendations in one report.
- Includes modules for safety monitoring and sales/retention signal detection.
- Offers a free Starter plan and a pay-as-you-go Growth tier with enterprise options.
Cons
- The available sources do not provide a complete integrations list, so buyers may need to confirm compatibility during evaluation.
- Some workflow details are only described at a high level, especially around data export, API access, and enterprise deployment options.
FAQ
Do I need to configure categories before using Inquio?
Inquio is designed to work without manual tagging, predefined categories, or complex setup. The home page says you can upload conversations or connect to the API, and the about page emphasizes that it works out of the box.
What data do I need to get started?
The home page says you can upload a CSV or connect to the API, and the Starter plan includes static CSV upload and share/export capabilities. The available sources do not list other import formats or integrations in detail.
How long does it take to get results?
Inquio says it analyzes conversations in minutes. The home page describes getting a report card after adding conversations, with the analysis completed in minutes.
Do I need to replace my current tools?
No. The product pages position Inquio as a bot QA and conversation intelligence layer that analyzes existing conversations rather than replacing your current chatbot stack.
Is my data secure?
The site states that customer conversation data is not sold or shared, is not used to train public models, and is handled with security controls such as encryption at rest and in transit, restricted access, and audit logs.
Quick Facts
- Category
- Bot QA / conversation intelligence
- Platform
- Web-based SaaS
- Primary users
- Support, sales, compliance, AI, and CX teams
- Input options
- CSV upload or API connection
- Pricing model
- Free starter tier, pay-as-you-go growth tier, and custom enterprise pricing
- Domain
- inquio.ai
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