Customer-input inspection
Inspect messages, attachments, and externally controlled text before they reach the model, helping identify instruction overrides and other untrusted customer content.
Koreshield
Koreshield is a runtime security layer for AI support workflows that inspects customer input, retrieved context, and proposed actions before they influence a model or execute a tool call. It helps support, engineering, and security teams detect threats, review evidence, and enforce policies in stages.
Runtime security for AI support workflows
Koreshield is a runtime security layer for AI support workflows. It evaluates customer input, retrieved context, and proposed actions before they become trusted instructions or executable tool calls, with separate decisions at each boundary.
Teams can begin in detect mode alongside live traffic, review decision evidence and false positives, and move to enforcement when the workflow’s fallback behavior is understood. The product is designed to add a security decision close to the support workflow rather than replace the organization’s authorization system.
Runtime security controls for AI support workflows
Retrieved-context screening
Screen tickets, CRM notes, and RAG documents so externally controlled material is not treated as system-authoritative instructions.
Proposed-action checks
Evaluate proposed tool calls against trust, approval, and authorization limits before an action runs.
Detect and enforce modes
Run beside live traffic in detect mode to record threats without interrupting requests, then use enforce mode to stop requests that violate policy.
Decision evidence
Record the reason for each decision and retain request evidence for reviewing expected behavior, misses, and false positives.
Server-side workflow deployment
Use a server-side scan key and connect the FastAPI security service with PostgreSQL to a hosted console or existing support infrastructure.
Where Koreshield fits
Measured production rollout
Run inspection beside production support traffic without blocking requests, then review detections and false positives before changing policy or enabling enforcement.
Customer-input protection
Check customer messages and attachments for instruction overrides before they reach a support model or influence its response.
Knowledge and retrieval protection
Screen CRM notes, poisoned tickets, and RAG documents so retrieved material does not silently inherit system authority during answer generation.
Action-gating workflows
Assess refund, account, or other proposed tool actions against trust, approval, and authorization limits before execution.
Cross-team validation
Use retained evidence and decision reasons to validate benign and adversarial support cases with security, support, and engineering stakeholders.
Pros and Cons
Pros
- Covers three distinct trust boundaries: customer input, retrieved context, and proposed actions.
- Supports a staged rollout from non-blocking detection to policy enforcement.
- Provides decision reasons and retained evidence for validation and review.
- Offers hosted Starter and Growth plans, with a custom Enterprise path for specified deployment and evidence requirements.
Cons
- The site says it does not replace an authorization system and does not promise complete attack coverage.
- Arbitrary files and images are not inspected today.
- The documented deployment requires a FastAPI security service with PostgreSQL; integration details for other platforms are not provided.
FAQ
How is Koreshield deployed?
Koreshield is intended to run close to the support workflow. The documented deployment boundary is a FastAPI security service with PostgreSQL, connected to the hosted console or the organization’s own support infrastructure.
How should a team roll out Koreshield?
The documented rollout is to create a server-side scan key, run detect mode beside live traffic, review evidence, misses, and false positives, and enable enforcement only when fallback behavior is understood.
What does Koreshield return for an inspected request?
Koreshield records the reason for each decision and can retain evidence associated with inspected requests. The demo also describes outputs including decision, severity, confidence, and retained evidence.
What parts of an AI support workflow does Koreshield inspect?
It evaluates three workflow boundaries independently: customer input before model execution, retrieved context such as tickets or RAG documents, and proposed tool actions before execution.
What are Koreshield’s stated limitations?
The site states that Koreshield does not replace an authorization system, does not promise complete attack coverage, does not inspect arbitrary files or images today, and does not make high-risk agents autonomous.
Quick Facts
- Category
- AI security / developer tool
- Primary workflow
- AI-powered customer support
- Trust boundaries
- Customer input, retrieved context, proposed actions
- Deployment boundary
- FastAPI security service with PostgreSQL; hosted console or own support infrastructure
- Rollout modes
- Detect and enforce
- Evaluation
- 7 days, no card, up to 10,000 protected requests
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