Plain-language bot creation
Describe your business in plain language. The system extracts services, availability, booking rules, and conversation flow before building the bot.
Meerlume
Meerlume is a no-code bot builder for WhatsApp and Telegram that turns a plain-language business description into a live conversational bot. It is aimed at small businesses that need lead capture, support, bookings, quotes, or order intake without forms.
Overview
Meerlume is a no-code bot builder for WhatsApp and Telegram. It is designed for small businesses that want to describe how they work once and turn that description into a live conversational bot.
The product focuses on operational chats such as lead capture, support questions, bookings, quotes, and order intake. The site says it extracts the business entities and conversation flow, lets you preview the bot before launch, and supports handoff to a human when needed.
On the home page, Meerlume positions the bot as a front desk for conversations rather than a generic chat assistant. It can check availability, book or reschedule slots, answer common questions, and route conversations into a dashboard or inbox for review.
Pricing is simple: there is a free Telegram plan, and paid plans add WhatsApp with no per-message metering and no markup on channel fees. Higher plans add more conversations, more bots, and additional team and calendar features.
Core capabilities
Channel-based deployment
Launch on WhatsApp or Telegram, with the pricing page confirming Telegram on the free plan and WhatsApp included on paid plans.
Booking and calendar handling
The site says bookings land in a real calendar, with live availability, slot booking, rescheduling, and cancellation inside the chat.
Human handoff and takeover
Conversations can be watched live and handed off to a person with one tap from the phone, dashboard, or messenger.
AI-assisted flow editing
You can edit the flow by asking for changes in plain language, preview the result in a sandbox, and undo changes before launch.
Workflow integrations
The pricing page lists integrations for Google Calendar, Google Sheets, Webhooks, Email, and support for tools such as Zapier, Make, Airtable, Notion, Slack, Teams, Discord, HubSpot, Stripe, PayPal, SMS, and Microsoft Excel, with several marked as planned or included by plan.
Common use cases
Sales and lead capture
Qualify inbound leads by asking for intent, budget, area, timeline, or similar fields, then route the lead to the right rep or booking step. The sales page says hot leads can book a viewing, demo, or callback before they cool off.
Support and FAQ
Answer repeat questions such as hours, pricing, services, parking, or order status, then escalate to a person with context already attached when needed. The support page emphasizes structured escalation and inbox triage.
Bookings and reservations
Handle real bookings in chat by checking availability, booking the slot, and managing reschedules or cancellations. The home page and pricing page both point to live calendar-based booking flows.
Orders and commerce
Collect structured order details such as items, quantities, and delivery or pickup preferences without sending customers to a website cart. The home page presents this as a WhatsApp commerce workflow.
Quotes and internal ops
Gather project details before a human prepares a quote, or coordinate internal follow-ups and status updates on Telegram. The use-cases page lists both quote intake and internal operations as separate workflow shapes.
Pros and Cons
Pros
- Covers several common SMB workflows in one product, including sales, support, bookings, orders, quotes, and internal ops.
- Supports WhatsApp and Telegram, which matches how many customers already contact businesses.
- Lets teams preview and edit flows before going live, reducing the risk of shipping an incorrect bot.
- Includes live takeover and inbox-style handoff so humans can step in when a conversation needs attention.
- Pricing page shows a free Telegram entry point plus paid tiers for growing usage.
Cons
- Several integrations and channels are still marked as planned on the pricing page, so not everything shown is available on every plan today.
- The source material does not show a public API or documentation for deep custom backend integrations.
- Some advanced capabilities are only partially documented on the site, so buyers may need to confirm fit for their exact workflow before launch.
FAQ
How does setup work?
You describe your business in plain language, and Meerlume turns that description into a bot flow. The site says you can preview the bot in a live chat sandbox, make tweaks, and then launch it on WhatsApp or Telegram.
What kinds of workflows can it handle?
The source material shows bots for lead capture, support and FAQs, bookings and reservations, quotes and intake, orders and commerce, and internal operations. The use-case pages show separate templates for sales, support, booking, and related workflows.
Is there a free plan?
The pricing page shows a free Telegram plan and paid plans that add WhatsApp. Paid plans also include unlimited AI bot builds; the higher tiers add more bots, more conversations, and features like per-staff or multi calendars.
Which channels does it support?
Yes. The home page says you can connect WhatsApp or Telegram at launch, and the pricing page lists WhatsApp on paid plans while Telegram is included on all plans.
Can a human take over a conversation?
The site says the bot can notify you when needed and lets you review or take over conversations from your dashboard or inside your messenger. It also supports live takeover when a human needs to step in.
Quick Facts
- Category
- AI chat and workflow automation
- Primary channels
- WhatsApp and Telegram
- Primary users
- Small businesses and teams
- Pricing shape
- Free Telegram plan; paid plans from $19/month plus tax at checkout
- Notable workflows
- Lead capture, support and FAQs, bookings, orders, quotes, internal ops
- Website
- meerlume.com
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