Famulor is an AI agent platform for businesses that automates inbound and outbound phone calls, appointment workflows, and follow-up across WhatsApp, SMS, email, and web channels. It also provides integrations, APIs, webhooks, and MCP tools for connecting automated communication to business systems.
Famulor is an AI agent platform for automated phone calls and follow-up conversations. It can answer inbound calls, run outbound campaigns, and continue conversations through WhatsApp, SMS, email, a website widget, and other messaging channels. The platform is presented by a German company and states that it is GDPR-ready with EU hosting.
Agents are created in a visual flow builder and can use shared instructions, guardrails, and a knowledge base across channels. Depending on the workflow, Famulor can collect information, transfer a call to a human, send follow-ups, and connect appointment outcomes or conversation data to business systems.
Point a phone number at an AI receptionist for inbound calls, or run outbound campaigns during defined calling windows. The platform supports answering-machine detection, voicemail drops, and warm or cold transfer to a person.
Use WhatsApp Business with free-form replies, approved templates, business profiles, and WhatsApp voice calls. The platform also supports outbound SMS for reminders, notifications, and follow-ups.
Give the agent a shared knowledge base built from documents and a website crawl. The same instructions, knowledge, and guardrails can be used across phone, messaging, email, and the web widget.
The website widget lets visitors choose between an AI voice call and typed chat. An origin allowlist controls which domains can load the widget.
Connect calendars and booking tools so the agent checks real availability and creates, moves, or cancels appointments. The product states that bookings are tied back to the originating call.
Use 23 native connections, an automation layer covering 1,000+ apps, REST APIs, an MCP server, and webhooks. API and webhook capabilities include calls, transcripts, outcomes, assistants, WhatsApp Business, SMS, and knowledge bases.
Use an AI receptionist to answer routine inbound calls, provide information from a connected knowledge base, and warm- or cold-transfer callers when staff involvement is needed.
Run outbound calling campaigns within configured calling windows, detect answering machines, leave voicemails, and record the resulting outcome for later workflow steps.
Let callers or website visitors check availability and schedule, move, or cancel appointments. Calendar integrations can keep availability synchronized and reduce conflicting bookings.
Continue a conversation after a call with WhatsApp, SMS, or email follow-ups, such as delivery updates, appointment reminders, or responses in an existing email thread.
Use the API, webhooks, or MCP server to trigger calls, read transcripts and outcomes, send WhatsApp or SMS messages, and place Famulor communication tools inside a larger application.
Famulor supports inbound calls, outbound campaigns, WhatsApp, SMS, email, and messaging channels including Telegram, Slack, Facebook Messenger, Microsoft Teams, Google Chat, Discord, and X. It also offers a website widget with voice and chat modes.
Agents can read live availability from connected calendars and book, move, or cancel appointments. The integration pages name the native booking engine, Cal.com, Calendly, eTermin, Google Calendar, and Outlook synchronization.
Yes. The developer platform provides REST endpoints for calls, assistants, knowledge bases, WhatsApp Business, SMS, campaigns, and leads. Signed real-time webhooks report events such as call start, extracted variables, call completion, and appointment creation.
The platform states that one agent can use the same instructions, knowledge base, and guardrails across channels. Knowledge can include documents and a website crawl that is automatically re-synced, while human takeover is available for conversations that need staff involvement.
Famulor states that it is GDPR-ready and uses EU hosting. The developer platform also documents scoped Bearer-token authentication, signed HMAC-SHA256 webhook payloads, TLS encryption, and IP allowlist support for enterprise plans; specific legal or plan terms should be verified with the provider.
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