Unified support inbox
Route email, website chat, social messages, Slack, Discord, WhatsApp, Telegram, and webhooks into a single support workspace for AI and human operators.
Relvios
Relvios is a unified business inbox for AI customer support teams. It brings multiple channels into one workspace and lets AI answer, draft, or route messages with human oversight when needed.
Unified inbox for AI support
Relvios is a unified business inbox for AI customer support. It combines email, chat, social DMs, Slack, Discord, WhatsApp, Telegram, webhooks, and a website chat widget into one workspace where AI agents and human teams can manage conversations together.
The product is built around automated ticketing, AI triage, and controlled reply workflows. Teams can connect support knowledge sources, let AI answer high-confidence questions, or keep an inbox in human approval mode when a message needs review.
Core features
Auto ticket management
Automatically turn inbound requests into numbered tickets and track them through Open, Pending, Resolved, and Closed states.
AI triage and sentiment
Use Gemini to label incoming messages with topic, sentiment, priority, and a suggested next action.
Autonomous or human-in-the-loop handling
Choose whether each inbox can send autonomous replies or only draft responses for human approval.
Knowledge-base grounding
Connect documentation, FAQs, help centers, Google Docs, markdown, PDFs, and customer data so responses can be grounded in existing knowledge.
API and MCP access
Expose the inbox through REST and MCP so trusted agents can list threads, read context, draft replies, and send replies with guardrails.
Common use cases
Multi-channel customer support
Consolidate customer emails, chat messages, and social DMs into one queue so support agents can triage and respond from a single workspace.
Automated support with fallback
Let an AI agent answer routine questions from connected knowledge sources while escalating unresolved issues to a person.
Shared support operations
Use ticket states, triage labels, and internal notes to manage inbound requests that need tracking across a team.
Agent and workflow integration
Connect the inbox to external tools through REST or MCP so agents can list threads, read context, and send guarded replies.
Website chat handoff
Embed the website chat widget to answer knowledge-base questions first, then create a ticket when a conversation needs human follow-up.
Pros and Cons
Pros
- Brings many support channels into one inbox, including email, chat, social, messaging apps, Slack, Discord, and webhooks.
- Supports both autonomous replies and human approval workflows at the inbox level.
- Includes ticketing, message triage, and support-knowledge grounding in one product.
- Offers both a REST API and MCP integration path for AI agents and desktop tools.
- Documents concrete channel connectors and API endpoints on the public site.
Cons
- The public pages do not show a full setup walkthrough, so implementation details are limited from the source.
- Pricing page text confirms paid tiers but does not surface every billing detail in the collected content.
FAQ
What does Relvios do?
Relvios is a unified business inbox for AI agents and support teams. It brings email, chat, social DMs, Slack, Discord, WhatsApp, Telegram, webhooks, and API-driven workflows into one support workspace.
Does Relvios offer a trial?
The source pages show a 7-day free trial and a simple monthly/yearly pricing toggle. The pricing page also lists paid plans named Starter, Pro, and Business.
Can AI agents interact with the inbox programmatically?
Relvios exposes a REST API and an MCP server. The API supports listing threads, reading thread context, sending replies, polling for new messages, creating widget handoffs, and defining agent rules.
Can teams require human approval for some inboxes?
The platform can run in autonomous mode or in human-in-the-loop mode per inbox. That lets teams decide whether AI answers directly or prepares drafts for review.
Which channels does Relvios support?
The source shows built-in connectors for Gmail, Outlook, SMTP/IMAP, Slack, Discord, WhatsApp, Instagram, Messenger, Telegram, webhooks, and a website chat widget.
Quick Facts
- Category
- AI support inbox
- Primary users
- AI agents, support teams, and operators
- Deployment
- Web app with API and MCP access
- Supported channels
- Email, chat, Slack, Discord, WhatsApp, Instagram, Messenger, Telegram, webhooks
- Pricing
- 7-day free trial; paid Starter, Pro, and Business plans listed
- Website
- relvios.com
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