Helply

What is Helply?

Helply is an AI-powered agent for customer support that plugs into your help desk, reads your knowledge base, and starts delivering accurate, context-aware responses at scale. Designed for teams overwhelmed by repetitive questions, Helply automates the majority of common inquiries while ensuring human agents stay focused on higher-value work. The platform offers a performance guarantee: a 65% AI resolution rate within 90 days, or you pay nothing. From day one, Helply works to reduce ticket volume, improve first contact resolution, and provide consistent, on-brand responses. Deployment is fast—it connects to your help desk, configures workflows, and launches production within 14 days, with ongoing optimization and safe escalation to human agents when needed.

Key Features

• 65% AI resolution rate within 90 days, or you pay nothing.
• Live deployment in about 14 days to production.
• Hallucination-Proof Escalation: when the AI is unsure, it escalates with full context and source citations so your human agents can take over confidently.
• Repetitive Requests and Agent Burnout Reduction: automation handles common questions and routine tasks, freeing agents for more strategic work.
• Automated Refunds and Billing Workflows: refunds are processed automatically when rules are met, with full audit trails.
• Invoices and Billing Automation: invoices, payment links, due dates, and confirmations are delivered instantly as billing questions arise.
• Insights and Gap Finder: reveals missing coverage in your docs and prioritizes improvements based on real customer conversations.
• Human Escalation with Context: escalations include issue details, customer history, and prior attempts, auto-created as tickets in your CS tool.
• Custom Guidance and Brand Guardrails: customize tone, escalation rules, and response behavior; preview mode lets you review answers before going live.
• Continuous Improvement: after going live, Helply tracks resolution rates, surfaces top escalations, and highlights what to improve next week.
• Speedy Training: load your knowledge base in minutes—docs, Notion pages, saved replies, or FAQs—and keep them synced without manual rewrites.
• 5-Step Implementation Framework: Train, Gap Finder, Human Escalation, Custom Guidance, Continuous Improvement to launch confidently.

How to Use Helply

• Step 1: Train — Load your knowledge base in about 5 minutes. Helply pulls content from your docs, Notion pages, saved replies, or FAQs and keeps everything synced automatically. There is no rewriting or heavy formatting required.
• Step 2: Gap Finder — Helply analyzes historical tickets to identify questions not answered by your docs. The auto-analysis completes in 24–48 hours and yields a prioritized list of gaps to fix.
• Step 3: Human Escalation — Define when Helply should escalate. Every handoff includes full context such as the customer history, prior resolution attempts, and the current issue. Creating a ticket inside your existing help desk takes roughly 5–10 minutes to set up; initial tuning can take about 1 hour.
• Step 4: Custom Guidance — Set tone guidelines, escalation rules, and how the AI should respond. Start in preview mode to review answers before going live. Configuring this typically takes around 1 hour.
• Step 5: Go Live and Improve — Once live, Helply tracks resolution rates, surfaces top escalations, and highlights opportunities for improvement. Roll out gradually, test safely, and scale with confidence; expect weekly insights to guide refinements.

Use Cases

• SaaS and software providers seeking scalable support without sacrificing quality; Helply reduces support tickets while maintaining accurate knowledge-based answers.
• E-commerce and marketplaces with order inquiries, refunds, and billing questions handled automatically with audit trails.
• Tech startups and growth teams needing rapid onboarding of AI agents and fast time to value (TTV).
• Customer support teams in midsize to large organizations aiming to reduce repetitive workload and improve agent productivity.
• Agencies managing multiple client brands that require consistent tone, escalation rules, and brand-compliant responses.

FAQ

• What is Helply and what problem does it solve? Helply is an AI agent for customer support that connects to your help desk, leverages your knowledge base, and automates common inquiries while providing safe escalation when needed.
• What is the guarantee and pricing? Helply offers a 65% AI resolution rate guarantee within 90 days or you pay nothing. Pricing is typically customized; you can book a demo or start for free to discuss options.
• How long does deployment take? You can expect a production-ready AI agent within 14 days after setup and data loading.
• Which help desks and tools does Helply integrate with? Helply integrates with your existing CS tools and workflows; exact integrations are determined during onboarding. It creates tickets automatically on escalation and uses your current billing and support flows.
• Is data secure and auditable? Yes. Helply provides full context in escalations, supports source citations, and includes audit trails for refunds and policy actions to ensure traceability.
• Can Helply handle refunds automatically? Yes, refunds are processed automatically when business rules are met, with clear audit trails and customer-facing confirmations.