WhatsApp connection with coexistence
Connect a WhatsApp Business number through Meta's embedded signup, with WhatsApp Coexistence for teams that want to keep their existing app number active while adding API automation.
WhatsMark
WhatsMark is a WhatsApp CRM for marketing, sales, and support teams that need broadcasts, automation, and a shared inbox on the official Meta Cloud API. It also supports Messenger, with Instagram listed as coming soon.
Overview
WhatsMark is a WhatsApp CRM built on the official Meta Cloud API. It combines messaging, automation, broadcasts, and a shared inbox so teams can manage marketing, sales, and support from one platform.
The product is designed around WhatsApp first, with Messenger support already available and Instagram positioned as coming soon. Setup uses Meta's embedded signup, and the site says existing WhatsApp Business App numbers can stay active through WhatsApp Coexistence while automation runs on top.
Core features
No-code bot flow builder with AI drafting
Build bots on a visual drag-and-drop canvas with messages, branches, conditions, delays, buttons, and actions. The site also says AI can draft a workflow from a plain-English prompt.
Contact organization and audience segmentation
Import contacts from CSV or API, add custom fields, use labels and groups, and organize audiences for targeted broadcasts and follow-up sequences.
Broadcasts and campaign tracking
Send bulk broadcasts, template campaigns, and scheduled follow-up sequences, with live delivery, read, reply, and click-through analytics shown on campaign reports.
Shared team inbox for support and sales
Use one real-time shared inbox for WhatsApp and Facebook Messenger, with assignment, team inbox routing, role-based visibility, canned replies, AI reply assist, and full media in-thread.
API and webhook access
Connect to external systems with REST API and webhook access, and let bot flows call external APIs mid-conversation on paid plans.
Common workflows
Marketing broadcasts
Run WhatsApp campaigns with segmented contact lists, template messages, and scheduled sends, then use campaign analytics to see delivery and engagement results.
Lead capture and sales follow-up
Qualify incoming leads with no-code bot flows, add custom fields and labels, and hand off conversations to a live agent when the bot reaches its limit.
Customer support
Route customer messages into a shared support queue, assign threads to agents or team inboxes, and use canned replies or AI assist to respond faster.
Operations and service workflows
Handle order updates, reminders, and customer replies through template and session messaging, with WhatsApp Flows available for structured in-chat forms such as booking or data collection.
Agency and reseller management
Manage multiple client workspaces under the Reseller plan, with white-label branding and billing control for agencies or resellers.
Pros and Cons
Pros
- Built on the official Meta Cloud API with direct billing from Meta and 0% markup from WhatsMark.
- Supports WhatsApp Coexistence, which lets existing Business App numbers stay active while automation is added.
- Includes a shared inbox for WhatsApp and Messenger with assignment, team routing, and role-based visibility.
- Offers no-code bot building plus AI-assisted flow drafting, which can reduce setup time for common automations.
- Provides broadcasts, templates, follow-up sequences, and campaign analytics in the same product.
Cons
- Some capabilities are still limited by plan level, including API access and higher limits on paid tiers.
- Instagram automation is listed as coming soon, so the platform is not yet a complete three-channel solution.
FAQ
Do I need a developer to connect WhatsApp?
Yes. The setup flow uses Meta's embedded signup, and the site says you can connect a WhatsApp Business Account in a few minutes without copying API credentials yourself.
Can I use my existing WhatsApp Business App number?
Yes. WhatsMark says WhatsApp Coexistence lets your existing WhatsApp Business App number stay active while WhatsMark connects to it for automation, campaigns, and a shared inbox.
Can my whole team reply from one inbox?
Yes. The shared inbox is designed for one real-time queue across WhatsApp and Facebook Messenger, with assignment, team inboxes, notes, status, and chat history.
What does the AI Flow Generator actually do?
The site says the AI Flow Generator turns a plain-English description into a draft automation on the visual canvas. It is a starting point that still needs review and editing before use.
Do you charge extra on top of Meta's fees?
Meta bills conversation charges directly to your own Meta Business Account at Meta's published rates. WhatsMark adds only the platform subscription and says it takes 0% markup on Meta charges.
Quick Facts
- Category
- WhatsApp CRM
- Platform scope
- WhatsApp and Facebook Messenger, with Instagram coming soon
- Core users
- Marketing, sales, support, agencies, and resellers
- Pricing model
- Free plan available; paid Professional and Reseller plans
- Billing
- Meta conversation charges are billed directly at Meta's published rates
- Source domain
- whatsmark.io
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