Scan to join
One branded QR code opens a join page where customers add their name and enter the queue from their own phone.
Overview
Filaro is a QR-based queue management tool for walk-in shops that also supports appointment booking. Customers scan a code on the counter, join from their phone, and see a live status page with an estimated wait until it is their turn.
The product is aimed at small businesses where a line forms at the door, including barbershops, salons, clinics, pharmacies, cafés, and delis. It is designed to replace a paper list or ticket machine with a browser-based queue that runs on the phone or tablet the shop already has.
Features
Single queue for walk-ins and bookings
Walk-ins and booked appointments are merged into one ordered queue, so the front desk does not have to manage separate systems.
Live status and wait estimates
Customers see their place, who is ahead, and an estimated wait time that updates as the line moves.
Phone alerts at turn time
When staff tap to call the next person, the customer’s phone is nudged through the live status page and optional push alerts; WhatsApp alerts are also mentioned in the FAQ.
Appointment booking options
Customers can book ahead with optional staff, services, durations, and prices. The booking flow supports check-in on arrival.
Branded print pack
Filaro generates print-ready QR materials, including a branded PDF with a table tent and sticker, and the customer page can match the shop’s name, colour, and language.
Common use cases
Barbershops and salons
Barbers and salons can let regulars scan in, wait elsewhere, and return when the chair is ready instead of crowding the bench or doorway.
Clinics and pharmacies
Clinics and pharmacies can manage a quieter waiting flow where customers are nudged on their phone rather than being called out in a busy room.
Cafés and delis
Cafés and delis can use the QR queue during lunch rushes to keep the counter moving while customers hold their place from outside or nearby.
Mixed walk-in and appointment workflows
Shops that take both bookings and walk-ins can combine them into one ordered queue so booked customers check in and join the same live line.
Low-friction setup for small counters
Small teams that want a simple front-desk setup can print the QR pack, place it on the counter, and run the queue from the device they already own.
Pros and Cons
Pros
- Customers can join from a browser with no app or account to create.
- Walk-ins and appointments are handled in the same live queue, reducing the need to juggle separate systems.
- The queue shows live place and wait estimates, which helps customers wait away from the counter.
- Print-ready QR materials and branded pages make setup straightforward for a small shop.
- The pricing page states there is no customer limit and that the price is flat per shop.
Cons
- The public pages do not describe advanced staff controls, reporting, or third-party integrations in detail.
- The product appears focused on small walk-in businesses, so it may be less suitable for complex multi-location or enterprise workflows based on the available source material.
FAQ
Do customers need to download an app?
No. Customers open the QR code in their phone’s browser and join the queue there.
Can customers book appointments, or is it walk-in only?
Yes. The product supports appointments as well as walk-ins. Customers can book ahead, then check in on arrival and join the same live queue.
What hardware do I need?
Just the phone or tablet you already have. Filaro is designed to run on existing hardware, with a printed QR code at the counter.
Is Filaro GDPR-friendly?
The source says customer names and phone numbers are used to manage the queue or booking and are deleted within 24 hours.
What does it cost?
The pricing page says the product is free for the first six months for shops that sign up during the launch month, then €19 per month per shop, or €190 per year per shop.
Quick Facts
- Category
- Queue management
- Primary users
- Small walk-in shops and salons
- Platform
- Browser-based on phone or tablet
- Deployment
- No app, no hardware
- Pricing model
- Free for six months, then paid per shop
- Website
- filaro.app
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