Omnichannel team inbox
Bring WhatsApp, social messaging, SMS, email, live chat, calls, and other supported channels into one shared inbox, with unified conversation history and contact merging.
SalesRep
SalesRep is an omnichannel customer communication platform for sales, marketing, and support teams. It combines messaging channels, AI agents, workflows, broadcasts, CRM and commerce integrations, and shared team inboxes in one workspace.
Omnichannel customer communication in one workspace
SalesRep is an omnichannel customer communication platform that combines messaging, email, live chat, voice, CRM connections, automation, and AI in a shared team workspace. It is designed to give sales, marketing, and support teams a single place to manage customer conversations across multiple channels.
Teams can use SalesRep to capture and qualify leads, answer support questions, send broadcasts, synchronize customer data, and move conversations between AI agents and human staff. The platform supports 19 listed communication channels, mobile apps, e-commerce connectors, and integrations with more than 40 external tools. Pricing is based on monthly active contacts, with a 21-day trial available without a credit card.
Core features
AI agents
Deploy ready-made or custom agents to answer questions, qualify leads, recommend products, book appointments, route enquiries, and hand off complex conversations to staff.
Automation and integrations
Use visual workflows to automate repetitive tasks, route leads, synchronize CRM data, map custom fields, and send HTTP requests to connected services.
Broadcast campaigns
Send targeted campaigns across WhatsApp, SMS, Facebook, Instagram, Telegram, and email, with audience segmentation, delivery and engagement analytics, and opt-in/opt-out handling.
CRM, commerce, and app integrations
Connect tools including HubSpot, Salesforce, Pipedrive, Zoho, Dynamics 365, Shopify, WooCommerce, Magento, BigCommerce, Jira, GitHub, Trello, Asana, ClickUp, Zapier, n8n, Power BI, Google Drive, and Dropbox.
Mobile access and team operations
Use native iOS and Android apps with push notifications, plus reporting, lifecycle management, contact activities, tags, custom fields, canned responses, and a knowledge base.
Practical use cases
Lead qualification and product sales
Use AI agents to answer product questions, consult catalogs, recommend items, generate quotes, and follow up across messaging channels before handing qualified conversations to sales staff.
Customer support triage
Centralize inbound questions from WhatsApp, email, live chat, and social channels, then route complex or sensitive issues to the appropriate human team with the conversation history intact.
Multichannel marketing broadcasts
Create segmented campaigns for promotions, product updates, or newsletters across supported messaging channels and email, then review delivery and engagement results.
Connected sales and service operations
Connect CRM, e-commerce, project-management, and automation tools so customer data, lifecycle stages, custom fields, and workflow actions stay synchronized.
Mobile conversation management
Give mobile and distributed teams access to shared conversations, push notifications, contact activity, and team inboxes when they are away from a desktop.
Pros and Cons
Pros
- Combines many customer channels in one shared inbox rather than requiring separate channel tools.
- AI agents, workflows, broadcasts, CRM connections, and commerce connectors are available within the same platform.
- Includes guided onboarding on every plan and supports migration from other tools or the WhatsApp Business app.
- Provides native iOS and Android apps, multilingual platform support, and human handoff for complex AI conversations.
Cons
- Pricing and contact capacity are tied to monthly active contacts, so teams need to monitor the number of contacts they communicate with each billing cycle.
- Some capabilities are plan-dependent: broadcasts and visitor analytics begin on Growth, while custom channels, multiple workspaces, SSO, payment integrations, and AI voice calls require higher plans.
- WhatsApp and carrier costs are passed through separately, even though SalesRep states there is no markup.
FAQ
How quickly can SalesRep be set up, and can teams migrate from another platform?
Most teams can launch within a few days by connecting channels, selecting templates and flows, and using the included guided onboarding. SalesRep also says it can migrate contacts, templates, and automations from another tool or the WhatsApp Business app.
Which communication channels does SalesRep support?
SalesRep supports WhatsApp, live chat, email, SMS, Facebook Messenger, Instagram, Telegram, VoIP calls, and other channels in a shared team inbox. The pricing page lists 19 communication channels, including TikTok, WeChat, Viber, LINE, Discord, X, LinkedIn, Snapchat, Twitch, Google Business Messages, Apple Messages for Business, Slack, and Microsoft Teams.
What can SalesRep AI agents do?
AI agents handle repetitive tasks such as answering common questions, qualifying leads, recommending products, booking appointments, and routing conversations. Complex requests can be handed to a human agent with conversation context.
How is SalesRep priced?
SalesRep pricing is based on monthly active contacts: unique contacts a team sends or receives a message from during a billing month. Plans can be billed monthly or yearly, with yearly billing advertised as saving up to 20%. Carrier and WhatsApp costs are passed through at cost without markup.
What is included in the free trial?
SalesRep offers a 21-day trial without a credit card. The pricing page states that the trial provides Growth-plan features for up to five users and 1,000 monthly active contacts.
Quick Facts
- Category
- Omnichannel customer communication platform
- Primary users
- Sales, marketing, customer support, and operations teams
- Communication channels
- 19 listed channels, including WhatsApp, email, SMS, social messaging, live chat, and voice
- Integrations
- 40+ listed CRM, commerce, productivity, automation, analytics, and storage integrations
- Trial
- 21 days, no credit card required; Growth features, up to 5 users and 1,000 monthly active contacts
- Mobile platforms
- Native iOS and Android apps
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