Grounded knowledge base
Connect website pages, files, guides, blog content, plain text, and curated Q&A in one source library. Past support replies and help articles can also inform answers.
Communicate
Communicate is an AI customer support solution that answers from your help content and past replies, cites sources, executes controlled tasks, and hands conversations to your team when needed.
AI customer support with human handoff
Communicate is an AI customer support product that uses a team’s help content, files, and past replies to answer customer questions. It can provide source-cited responses, perform selected support tasks, and bring a teammate into the same conversation when a question requires human judgment.
Teams control the material the assistant can read and the actions it can run. A source library exposes content status and answer gaps, while analytics show recurring customer questions and areas where documentation needs improvement. Communicate can be tested with a one-time $1 Account Activation that includes 100 credits before a team selects a paid plan.
Core features
Source status and citations
Answers cite the help content they came from, while source readiness, indexing state, page count, and freshness remain visible to the team.
Controlled actions
Enable only the tasks the assistant is allowed to complete, such as checking an order or updating a delivery address. Unapproved work stays with teammates.
Shared inbox handoff
Keep the AI assistant and human replies in one customer thread. A teammate can take over with the existing conversation instead of restarting the exchange.
Support analytics
Review the questions customers ask most often, identify answers that still need a trusted source, and use those gaps to prioritize documentation improvements.
Website chat
Preview the customer-facing chat, adjust its appearance, and add the website chat to a site when it is ready.
Practical use cases
Software product support
Answer product, setup, and account questions from current help content, while sending unclear or judgment-based requests to a teammate with the full conversation attached.
Early-stage customer support
Give early customers a self-service support channel before recurring questions justify another full-time support role. Teams can improve the underlying help content as gaps appear.
Agency client support
Keep each client account’s assistant, knowledge sources, and customer threads separate so an agency can support multiple client workspaces without mixing their material.
Documentation improvement
Use source states, ranked questions, and answer-gap feedback to find stale or missing documentation, then update one source and retest the affected question.
Pros and Cons
Pros
- Answers are grounded in team-provided content and can cite the source used.
- Teams can inspect source readiness and identify unanswered questions before changing documentation.
- Human handoff preserves the full customer thread instead of requiring a restart.
- Task permissions let teams limit what the assistant can do.
- A one-time $1 activation with 100 credits supports testing without an automatic subscription.
Cons
- The available source material does not specify supported third-party integrations or deployment options beyond website chat and the listed source types.
- The assistant’s action scope depends on what the team enables; unapproved or sensitive work is routed to teammates rather than completed automatically.
- The initial activation is limited to 100 credits, and ongoing use requires choosing a paid plan or contracted Enterprise terms.
FAQ
What content can Communicate use for answers?
You can connect website pages, files, guides, blog content, plain text, and curated question-and-answer pairs. The site also describes using past support replies and help articles as source material.
How does Communicate indicate whether a source is usable?
The assistant uses sources marked ready. Indexing, freshness, and needs-attention states are visible so a team can check whether content is available before relying on it.
Can the assistant take actions, or does it only answer questions?
You choose which tasks the assistant may run, such as checking an order or updating a delivery address. Tasks that are not enabled remain with the team, and sensitive actions such as refunds can require teammate approval.
What happens when a customer needs a person?
The assistant and teammates reply in the same customer thread. When a person takes over, the full conversation is available, so the customer does not need to repeat the question.
How does the initial activation and paid access work?
A one-time $1 Account Activation includes 100 credits and does not create an automatic subscription. After testing, paid plans are available with stated credit, member, agent, and billing-period allowances; the listed monthly plans range from Solo to Scale, with Enterprise on contracted terms.
Quick Facts
- Category
- AI customer support
- Primary users
- Software companies, startups, agencies, and larger teams
- Customer channel
- Website chat with shared AI and human threads
- Knowledge inputs
- Website pages, files, guides, blog content, text, Q&A, help articles, and past replies
- Initial access
- One-time $1 Account Activation with 100 credits; no automatic subscription
- Paid plans
- Solo, Starter, Growth, Scale, and Enterprise options with visible credit and team allowances
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