Multi-survey support
Create NPS, CSAT, CES, PMF, and custom surveys in one platform, so teams do not need separate tools for each feedback type.
Elvan
Elvan is an AI-powered customer feedback platform for NPS, CSAT, CES, and custom surveys. Collect responses via email, web links, or JavaScript SDK, then turn them into AI summaries and themes.
AI-powered customer feedback platform
Elvan is an AI-powered customer feedback platform built around NPS and CSAT, with support for CES, PMF, and custom surveys. It helps teams capture feedback in the moment, whether after onboarding, checkout, feature adoption, or other key interactions, and then turns those responses into readable summaries and themes.
The product combines survey creation, distribution, and analysis in one workflow. Teams can launch branded surveys through email, web links, or a lightweight JavaScript SDK, then use Elvan’s AI to spot sentiment shifts, recurring drivers, and early warning signs without sorting every response manually.
Core features
AI response analysis
Use Elvan’s AI to group responses by sentiment, detect recurring themes, and summarize what customers are saying without manual tagging.
Omnichannel distribution
Trigger surveys by email, web link, or the lightweight JavaScript SDK to collect feedback where customers already are.
Survey builder and branding
Customize questions, branding, and survey design in the builder so the survey matches your product and voice.
Data ownership and workflow handoff
Access feedback data with exports, automations, and webhooks, which supports backup, reporting, and downstream workflows.
Common use cases
Post-interaction CSAT tracking
Measure satisfaction after onboarding, checkout, support, or other key touchpoints, then review sentiment and themes in one place.
NPS monitoring for growth teams
Collect promoter, passive, and detractor feedback over time to understand loyalty shifts and the reasons behind them.
Continuous customer listening
Capture in-product or post-interaction feedback for product, CX, or leadership teams that want timely signals instead of delayed analysis.
Embedded and distributed feedback capture
Use the SDK, email, or web links to fit surveys into existing customer journeys without relying on manual follow-up.
Operationalizing feedback data
Export responses or pass them into downstream workflows with automations and webhooks for reporting and action planning.
Pros and Cons
Pros
- Supports multiple survey types, including NPS, CSAT, CES, PMF, and custom surveys.
- Combines collection and analysis in one place, with AI summaries, sentiment detection, and theme extraction.
- Offers several distribution methods: email, web link, and a lightweight JavaScript SDK.
- Provides customization for questions, branding, and survey design.
- Publishes a simple pricing structure with a free Hobby plan, a paid Pro plan, and Enterprise pricing on request.
Cons
- The public evidence does not show deep third-party integrations beyond the SDK, web links, email, webhooks, and CSV export.
- The most explicit AI-summary usefulness appears after a larger response volume, with the site noting deeper trends after 100+ responses.
- The source does not show advanced collaboration, permission, or governance controls beyond basic plan limits.
FAQ
What is Elvan?
Elvan is a customer feedback platform for NPS, CSAT, CES, and custom surveys. It lets teams build and distribute surveys by email, web link, or embedded widget, then uses AI to summarize responses and surface themes.
What pricing options does Elvan offer?
Elvan’s published pricing includes a free Hobby plan and a paid Pro plan, with Enterprise pricing available on request. The Hobby plan includes 100 responses per month, 1 user, and 1 project, while Pro includes 1,000 responses per month, 10 users, unlimited projects, and AI-powered analytics.
How quickly can teams get started with Elvan?
Elvan can usually be set up in less than 5 minutes. The CSAT and NPS pages say you can choose a template, customize questions and branding, and send surveys through email, a link, or the JavaScript SDK.
Can Elvan be customized or integrated into a workflow?
Yes. The source says you can customize questions, branding, and design so surveys match your voice and style. It also mentions a lightweight JavaScript SDK, raw feedback access, automations, webhooks, and CSV export.
How does Elvan analyze customer feedback?
Elvan says its AI analyzes sentiment and themes with 95%+ accuracy and continually improves over time. It also notes that deeper trends and AI summaries become more useful after collecting 100+ responses.
Quick Facts
- Category
- AI-powered customer feedback software
- Primary use
- NPS and CSAT survey collection and analysis
- Distribution
- Email, web link, and JavaScript SDK
- Plans
- Hobby, Pro, and Enterprise
- Pricing model
- Free tier, monthly subscription, and custom enterprise pricing
- Website
- elvan.ai
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