Unified multichannel inbox
Combine WhatsApp, website chat, Instagram, Facebook, Messenger, and Mail into one inbox so teams can manage conversations without switching tools.
Intelli
Intelli is an AI-native customer engagement platform for B2C businesses, unifying WhatsApp, website chat, Instagram, Facebook, Messenger, and email in one workspace.
Overview
Intelli is an AI-native customer engagement platform for B2C businesses. It brings customer conversations from WhatsApp, website chat, Instagram, Facebook, Messenger, and email into one shared workspace so teams can respond, route, and automate communication from a single system.
The product is centered on AI assistants and WhatsApp tooling. The site shows assistants for sales, support, and onboarding, plus campaign and broadcast features, a website chat widget, and WhatsApp Business API access for teams that want either a ready-made dashboard or lower-level integration options.
Features
AI-assisted customer conversations
Set up AI assistants that answer questions, qualify leads, follow up, and route conversations using business data and conversation context.
Assistant and workflow management
Use the visual builder and dashboard tools to create assistants, manage inboxes, and organize workflows for sales, support, onboarding, and campaigns.
Broadcasts and campaign tooling
Send broadcasts, follow-ups, and notifications with template management, campaign analytics, delivery data, and tags for tracking.
Developer API surface
For technical teams, Intelli exposes Embedded Signup, REST APIs, webhooks, and custom integrations on top of WhatsApp Cloud API access.
Team inbox controls
Pricing pages list shared inbox features such as conversation tagging, routing and assignment, live chat, and team collaboration.
Use cases
Customer support in a shared inbox
Support teams can centralize incoming customer questions from WhatsApp, Instagram, and web chat, then assign conversations and use AI suggestions to speed up replies.
Lead qualification and demo scheduling
Sales teams can qualify inbound leads with AI assistants, ask follow-up questions, and move interested prospects toward demos or bookings before response times slip.
Broadcast campaigns and retargeting
Marketing teams can send WhatsApp broadcasts, follow-up campaigns, and reminders while tracking delivery analytics and read rates.
Website chat automation
Operators can use the website widget to automate first-line support on a site, while still allowing a live team inbox for handoff when needed.
WhatsApp API integration
Developer teams can use Intelli as a WhatsApp Cloud API provider when they need Embedded Signup, REST APIs, webhooks, and a dashboard on top of Meta’s hosted API.
Pros and Cons
Pros
- Combines customer messaging, AI assistance, broadcasts, and inbox management in one platform.
- Supports several common B2C channels, including WhatsApp, website chat, Instagram, Messenger, Facebook, and email/Mail.
- Offers both a non-technical dashboard and developer-oriented access through Embedded Signup, REST APIs, and webhooks.
- Lists clear entry-level pricing for specific products and a 7-day free trial with no credit card required.
- Includes shared inbox controls such as tagging, assignment, and team collaboration.
Cons
- The site does not provide a complete public breakdown of all assistant capabilities, automation limits, or usage quotas across every plan.
- Some pricing details vary by plan and add-ons, so buyers need to review the comparison page to confirm what is included for their use case.
FAQ
What is Intelli?
Intelli is an AI-native customer engagement platform for B2C businesses. It combines shared inboxes, AI assistants, broadcasts, and channel connections so teams can manage customer conversations from one place.
Is there a free trial?
The pricing page lists a 7-day free trial with no credit card required. Some plans are self-serve, while Enterprise is sold through a discovery call.
Which channels and integration surfaces does Intelli support?
The site highlights WhatsApp, website chat, Instagram, Facebook, Messenger, and email/Mail as supported channels. The WhatsApp API page also describes Embedded Signup, REST APIs, webhooks, and documentation for developer teams.
Who is Intelli built for?
The WhatsApp API page says Intelli can be used as a ready-made dashboard for non-technical teams or as an integration layer for developer teams that want API access, webhooks, and Embedded Signup.
How is Intelli priced?
Pricing details shown on the site include a Website Widget plan, a WhatsApp Broadcasts plan, a WhatsApp AI Assistant plan, and custom Enterprise pricing. Plan names, included seats, contacts, and credits vary by product tier.
Quick Facts
- Category
- AI customer engagement platform
- Primary channels
- WhatsApp, website chat, Instagram, Facebook, Messenger, email/Mail
- Product types
- Website Widget, WhatsApp Broadcasts, WhatsApp AI Assistant, Enterprise
- Developer surfaces
- Embedded Signup, REST APIs, webhooks, custom integrations
- Trial
- 7-day free trial, no credit card required
- Source domain
- intelliconcierge.com
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