Slack-based live chat
Visitors can start a conversation from a chat bubble on your site, and your team receives it in Slack immediately.
Foxchat
Foxchat is a website live chat widget that sends visitor messages to Slack, so teams can handle support without leaving their workflow.
Overview
Foxchat is an Intercom-style live chat widget for websites that routes visitor messages into Slack. It is aimed at startups, indie hackers, small teams, and founders who want to handle support from the tools they already use.
The product works by letting a site visitor open a chat bubble, send a message, and receive replies in real time while your team responds from Slack. Foxchat is described as supporting websites such as Shopify, WordPress, Webflow, React, and custom-built sites, with setup taking less than five minutes.
Features
Lightweight embed
The widget is positioned as a lightweight script that loads quickly and is meant to stay unobtrusive on the page.
Customizable appearance
You can adjust colors, position, and the welcome message so the widget fits your site’s design.
Quick setup
The installation flow is presented as a simple script paste plus Slack connection, with setup taking less than 5 minutes.
Visitor identity support
The docs include a Visitor Identity API for identifying logged-in users with name, email, and metadata.
Custom launcher API
The docs include a Custom Launcher option for opening the widget from your own button or link.
Use Cases
Slack-first customer support
Teams that already work in Slack can answer customer questions without switching to a separate support inbox or CRM.
Quick website chat setup
Founders and small teams can add a fast chat option to a marketing or product site without a long onboarding process.
Website support for common platforms
Stores and content sites on platforms like Shopify, WordPress, or Webflow can add a consistent support channel to the site itself.
Logged-in user support
Products with logged-in users can pass identity data into the widget using the Visitor Identity API for more contextual conversations.
Custom chat launcher
Teams that want a branded entry point can open the widget from a custom button or link instead of the default bubble.
Pros and Cons
Pros
- Supports replying to website visitors directly from Slack, reducing the need to monitor another dashboard.
- Offers a lightweight widget and simple embed flow, which should fit teams that want minimal setup overhead.
- Provides customization for colors, placement, and welcome text so the widget can match the site.
- Includes documented APIs for visitor identity and custom launchers, which gives more control over the chat experience.
- Shows transparent operational and security details in its trust center, including data handling, encryption, and Slack integration security.
Cons
- The product is early-stage and the trust center says it does not currently have SOC 2 or ISO 27001 certification.
- The trust center notes that some items are not yet available, so buyers should review the current documentation and product scope carefully.
FAQ
How do you set up Foxchat?
Foxchat is installed by adding a script to your website and connecting your Slack workspace. The docs list setup guides for adding the widget, using the Visitor Identity API, and opening the widget from a custom launcher.
What websites does Foxchat work with?
Foxchat is built for websites and is described as working with Shopify, WordPress, Webflow, React, and custom-built sites.
How does the support workflow work?
When a visitor sends a message through the widget, it appears in your configured Slack channel, and your team replies in Slack. The visitor sees the response on the website in real time.
What does Foxchat pricing look like?
The pricing page shows a single Pro plan with a 14-day free trial and no card required to start. The plan is offered monthly or yearly.
Does Foxchat support logged-in users and custom launchers?
The docs list a Visitor Identity API for passing a logged-in user's name, email, and metadata, and a Custom Launcher API for opening the widget from your own button or link.
Quick Facts
- Category
- Website live chat
- Primary workflow
- Website messages are routed to Slack for team replies
- Target users
- Startups, indie hackers, and small teams
- Website
- foxchat.dev
- Docs
- Documentation available for widget install, visitor identity, and custom launcher
- Pricing
- Single Pro plan with a 14-day free trial
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