FraudGuard

What is FraudGuard?

FraudGuard is a Shopify app for fraud prevention that helps stop risky orders before they ship. It evaluates orders using configurable risk scoring and rule sets, then either cancels or flags suspicious activity so you can take action earlier in the order workflow.

The app is designed to reduce fraud-related costs by targeting common patterns such as chargebacks, fake accounts, and phishing-related behavior. It supports decisions based on factors like customer first-order status, email domain, and geographic location.

Key Features

• Configurable risk scoring with threshold-based actions: Set rules and thresholds to either cancel or flag orders when risk levels cross your configured limits.
• First-order rules: Apply additional checks for first-time customers to help address higher-risk patterns tied to new accounts.
• Email blacklist & email domain filter: Block or assess suspicious email addresses and domains as part of the fraud evaluation.
• Country (geolocation) blocking: Restrict orders from high-risk regions using geolocation rules.
• Automated cancellations with notifications: When an order is canceled or flagged based on your rules, the app can send customer and admin notifications.
• Alerts and analytics via risk indicators: Provide clear risk indicators and actionable insights for orders as they are monitored in real time.

How to Use FraudGuard

1. Install FraudGuard from the Shopify App Store.
2. Use the app’s rule settings to configure risk scoring and action thresholds (cancel or flag) based on the categories you want to control: first-order rules, email domain/blacklist, and country/geolocation.
3. Review how risk indicators appear for incoming orders, then adjust thresholds if you want more or fewer orders to be canceled/flagged.

Use Cases

• Preventing chargebacks by stopping high-risk orders early: Configure rules to cancel orders that meet risk criteria tied to chargeback patterns, before fulfillment begins.
• Blocking disposable or suspicious email domains: Add domains to the email domain filter / blacklist so orders from those addresses are flagged or canceled according to your risk thresholds.
• Reducing first-time account fraud: Use first-order rules to apply stricter checks to new customers, especially when combined with country or email signals.
• Restricting orders from high-risk regions: Apply country blocking (geolocation rules) to limit orders originating from regions you consider higher risk.
• Operational review of suspicious orders: Use risk indicators plus alerts/analytics to flag orders for manual review when you prefer to investigate rather than automatically cancel.

FAQ

• Can FraudGuard cancel or only flag risky orders? Yes. The app supports threshold-based cancel or flag actions for orders that meet configured risk criteria.

• What signals can the app use for risk scoring? The source indicates risk scoring can be customized using country/geolocation rules, email domain filtering/blacklists, and first-time (first-order) rules.

• Does FraudGuard send notifications when it takes action? Yes. It supports automated cancellation with customer and admin notifications.

• Is there a free option to try the app? The page lists a free plan and a free trial. Specific details by plan are provided on the page.

• What data permissions does FraudGuard request? The app needs access to customer data (e.g., name, email, phone, physical address, geolocation, IP, device/browser/OS), plus store data for customers, products, orders, and certain Online Store metaobjects.

Alternatives

• Fraud detection apps with rule-based scoring: Look for apps that let you cancel/hold orders using configurable risk thresholds, similar to FraudGuard’s scoring plus cancel/flag workflow.
• Chargeback-focused prevention tools: Alternative tools in the same category may focus more heavily on dispute/chargeback prevention workflows rather than email/country rules.
• Email filtering and blacklist apps for Shopify: If your primary concern is suspicious emails, consider an approach centered on email/domain blocking and customer identity checks (often with fewer fraud signals than broader risk scoring apps).
• Geolocation-based order restrictions: For teams that mainly want region-based control, a geolocation blocking solution can be a more targeted alternative to full multi-factor risk scoring.