Feedback board and voting
Create a public board where customers submit feedback, vote on ideas, and see progress updates in one place.
ProductDesk
ProductDesk is a public customer hub for SaaS teams, combining feedback, roadmap, changelog, docs, help, and waitlist workflows on one shared URL. Paid plans add branding, custom domains, a feedback widget, and API access.
Customer hub for SaaS products
ProductDesk is a public customer hub for SaaS teams that want to keep feedback, roadmap updates, changelog posts, docs, help content, and waitlist signups on one shared URL. The product is organized as a project-based board at `[slug].productdesk.dev`, with tabs you can turn on as needed.
The product is already live for feedback, roadmap, changelog, blog, docs, help, and waitlist workflows. Starter and Pro expand the hub with additional publishing and branding options, while Pro adds custom domains, a feedback widget, and REST API access for teams that want to connect the board to their product site or internal workflow.
Core capabilities
Status-based roadmap
Move requests through Open, Planned, In Progress, and Completed so the public board reflects current status.
Changelog and blog publishing
Publish changelog posts and blog articles in Markdown, with categories, tags, and SEO fields on Starter and above.
Docs and help center
Maintain owner-written docs and help articles with sections, search, and reader feedback on the same board URL on Starter and above.
Custom domains and widget
Map a custom subdomain and add an embeddable feedback widget on Pro, including support for identified users.
Board management
Control what appears on the board with moderation tools such as pinning, hiding, and deleting requests, plus waitlist copy and batch invites on paid plans.
Common ways teams use ProductDesk
Manage product feedback
Collect ideas from customers, let them vote with email verification, and turn the most-requested items into a prioritized public backlog.
Share a public roadmap
Publish what is planned, in progress, and completed so customers can track delivery without asking for status updates elsewhere.
Centralize customer-facing content
Replace scattered docs, help articles, and release notes with a single branded board URL that also supports search and reader feedback.
Run pre-launch signups
Launch a waitlist page, then invite people from the dashboard as the product opens up.
Capture in-app feedback
Embed a feedback widget in your app on Pro so logged-in users can submit requests without leaving the product.
Pros and Cons
Pros
- Consolidates feedback, roadmap, changelog, docs, help, and waitlist content into one public board.
- Lets customers participate with email verification instead of requiring a full account.
- Supports multiple projects on a single account, with unlimited projects on Pro.
- Includes moderation and status controls so the public board can reflect current work accurately.
- Offers custom domains, an embeddable widget, and REST API access on Pro.
Cons
- Several capabilities are still marked as coming soon, including community, support, and surveys.
- Advanced capabilities such as custom domains, the widget, and API access are limited to the Pro plan.
- The source does not provide detailed integration coverage beyond the REST API and widget mentioned on the pricing page.
FAQ
Do voters need to create an account?
No. Customers can submit and upvote with just their email address, and a one-click verification link confirms the action. Returning users can optionally sign in with a passwordless magic link to see their activity across sessions.
What is a project?
A project is a public customer hub. Each project gets its own URL at `[slug].productdesk.dev`, and you can enable the tabs you need in project settings, such as feedback, roadmap, waitlist, changelog, blog, docs, and help.
Can I manage multiple products on one account?
Yes. The Hobby plan supports 1 project, Starter supports up to 3 projects, and Pro supports unlimited projects under one account.
Can I use my own domain for the public board?
Yes. Pro plans can map a custom subdomain such as `feedback.yourproduct.com` to your board, with SSL handled automatically.
Is there a feedback widget?
Yes. Pro plans include an embeddable feedback widget, and the dashboard lets you configure the snippet and identify flow.
Quick Facts
- Category
- Customer hub
- Primary users
- SaaS founders and product teams
- Public URL
- [slug].productdesk.dev
- Plan structure
- Paid monthly plans with a launch-period first month free
- Paid features
- Custom domains, widget, and API on Pro
- Billing provider
- Polar
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