Site-content answers
The agent responds using the content already published by the website, so updates to site pages can be reflected in subsequent answers.
AI Support Agent
AI Support Agent adds an AI help-desk chat to your website, answers from published content, captures emails, and enables human follow-up when needed.
AI Support Agent
Cosmic AI Support Agent is a website help-desk agent for organizations that want to answer visitor questions from the same content their site publishes. It is designed to keep responses aligned with existing pages rather than requiring a separate support knowledge base described in the available product material.
The agent is added with one script tag and can be presented with a configurable name, title, and color. Visitors can ask questions in the embedded chat, leave an email and question for the team, and have uncertain requests handed to a person. The page demonstrates the agent answering questions about Cosmic, AI agents, pricing, and documentation, but does not define a broader channel or integration list for deployments.
Features
Script-based installation
Add the agent to a website with the provided asynchronous JavaScript snippet and an agent key.
Brand presentation
Configure the agent’s displayed name, title, and color. The setup interface also provides an image preview option.
Visitor question capture
Visitors can submit their email address and question so the team can follow up when automated help is insufficient.
Human escalation
The product description states that uncertain questions can be handed to a person instead of being handled solely by the automated agent.
Use cases
Website documentation help
Add a chat entry point to a documentation or product site so visitors can ask about the platform, pricing, or published guides without searching every page manually.
Pre-sales questions
Let prospective customers ask pre-sales questions on a product website and provide a way for them to leave their contact details when they need a team member.
First-line customer support
Use the agent as a first response layer for recurring website support questions, while directing uncertain requests to a person for follow-up.
Content-led support
Give content teams a support interface that draws from the site’s current published material, reducing the need to separately update answers when pages change.
Pros and Cons
Pros
- Uses existing published site content as its answer source.
- Can be installed with a single script tag.
- Supports configurable name, title, and color for on-site presentation.
- Provides a path for visitor email and question capture when automated help is insufficient.
Cons
- The available product page does not specify supported integrations or deployment channels beyond website installation.
- The page does not publish separate support-agent pricing, detailed usage limits, or a full explanation of how human handoff is routed.
FAQ
How is the AI Support Agent installed?
No. The support agent can be installed by copying the provided script tag into a website. The setup page shows a script using an agent key and asynchronous loading.
What content does the support agent use?
It answers from the content your site already publishes. When you update a page, the information used for answers updates with it, according to the product page.
What happens when the agent cannot answer confidently?
Visitors can leave their email address and question for the team. The product description also says the agent hands a question to a person when it is not sure.
Can the agent be branded?
The agent can be configured with a name, title, color, and image preview, allowing its presentation to match the website branding. The preview image is not saved with the agent in the shown setup interface.
Is there separate pricing for the support agent?
Cosmic pricing includes AI agents and workflows on every listed plan, with agent counts and AI tokens varying by plan. The support-agent page does not state a separate price specifically for this agent.
Quick Facts
- Category
- AI chat and customer support
- Deployment
- Website widget installed with a JavaScript script tag
- Answer source
- Content already published on the website
- Configuration
- Name, title, color, and image preview option
- Platform
- Cosmic
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