AI support agent
The AI Support Agent uses a website and knowledge base as its information source, responds in multiple languages, and can hand conversations to human agents when escalation is needed.
Chatway
Chatway is a live chat and AI customer support platform for websites, social media, email, and messaging, with automation and one shared workspace.
Live chat with AI and multichannel support
Chatway is a live chat and customer support platform for website, social, email, and messaging conversations. It combines an all-in-one inbox with a built-in AI Support Agent, human-agent tools, automation, and connections for external AI agents.
The platform is designed to let support and sales teams answer visitors from web or mobile apps while retaining conversation context. Businesses can train the built-in agent on their website and knowledge base, connect store data from Shopify or WooCommerce, or use MCP, APIs, and webhooks to fit Chatway into a custom support workflow.
Core features
Omnichannel inbox
Combine website chat with WhatsApp, Facebook Messenger, Instagram, Email, and other channel connections in a single dashboard instead of switching between separate tools.
Bring-your-own AI and developer tools
Connect ChatGPT, Claude, Gemini, Cursor, or a custom agent through MCP, REST APIs, and signed webhooks. External agents can read context, send replies, update contacts, and resolve conversations according to the configured access.
Automations and workflows
Create rules triggered by chats, form submissions, page visits, greetings, surveys, tags, and other events to reduce repetitive support work.
eCommerce integrations
Shopify and WooCommerce integrations can expose customer, order, cart, email, product, coupon, and related store information to the support workflow on supported plans.
Agent workspace and collaboration
Agents can work from the web, iOS, or Android app, use canned responses and FAQs, translate messages in real time, view live visitors, and collaborate with notes and assignments.
Practical use cases
First-line customer support
Use the built-in agent to answer recurring questions from a website and knowledge base, then route conversations to human agents when a request needs personal handling.
Multichannel service operations
Bring website chat, WhatsApp, Instagram, Messenger, and Email into one workspace so a team can follow customer conversations across channels.
eCommerce support and sales
Connect Shopify or WooCommerce data to help agents and AI respond with relevant product, cart, order, and customer context during commerce conversations.
Custom AI and developer workflows
Use the REST API and webhooks to build a custom support agent, CRM synchronization, lead qualification flow, or workflow that reacts to new messages and contact changes.
Pros and Cons
Pros
- Combines live website chat, social and email channels, automation, and AI support in one workspace.
- Supports both a built-in AI agent and external agents such as ChatGPT, Claude, Gemini, and custom systems.
- Offers a REST API, signed webhooks, and MCP for real-time workflows and developer integrations.
- Provides web, iOS, and Android access, along with collaboration features for human support teams.
- Shopify and WooCommerce connections can provide store context during customer conversations.
Cons
- Conversation limits vary by plan, and reaching a limit prevents replies to new conversations until the allowance is restored or reset where available.
- Several advanced capabilities, including larger teams, multiple inboxes, multiple help centers, and higher workflow capacity, are tied to paid plans.
- Custom AI workflows and integrations require configuration through APIs, webhooks, or MCP rather than being entirely no-code.
FAQ
Where can Chatway be used?
Chatway can be installed on website platforms and also connects with WhatsApp, Facebook Messenger, Instagram, Email, and other channels through its integrations. Shopify and WooCommerce can sync store data such as orders and cart contents on supported plans.
Can Chatway use AI for customer support?
Yes. Chatway includes a built-in AI Support Agent trained on a website and knowledge base. It can answer across supported channels and hand conversations to a human team when needed. Businesses can also connect ChatGPT, Claude, Gemini, Cursor, or another AI agent through MCP, APIs, and webhooks.
What developer and automation options are available?
Developers can use the REST API to retrieve conversations, manage contacts, send messages, resolve chats, and build workflows. Webhooks provide real-time events for messages, conversations, contacts, assignments, tags, and other activity, while MCP lets compatible AI agents access and manage a workspace according to assigned permissions.
Can agents respond from mobile devices and collaborate?
Chatway offers a web app plus iOS and Android apps. Teams can reply from these apps, share notes, assign tasks, and hand conversations between AI and human agents while retaining context.
How do Chatway plans and conversation limits work?
The Free plan includes one seat, 50 conversations per month, 30 days of chat history, and API, webhooks, and MCP support. Business, Plus, and Enterprise plans add higher or customizable capacity and team features. When a plan reaches its conversation limit, the widget remains visible but new conversations cannot be answered until the allowance is restored or reset where available.
Quick Facts
- Category
- Live chat, AI customer support, and omnichannel inbox
- Primary users
- Support and sales teams, solo operators, and developers building support workflows
- Access
- Web app, iOS app, and Android app
- AI options
- Built-in AI Support Agent plus MCP, API, and webhook connections for external AI
- Free plan
- Free Forever plan with one seat, 50 conversations per month, 30 days of chat history, and API, webhooks, and MCP support
- Store integrations
- Shopify and WooCommerce full sync are listed on the Business plan and above
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