Knowledge-based answers
Build an agent from a website, uploaded files, pasted text, URLs, or Q&A content, so responses are grounded in the business information the owner provides.
Make Agent Fast
Make Agent Fast is a no-code AI customer service agent builder that uses your website and documents to answer questions, capture requests, book meetings, and hand off conversations.
AI customer service agents built from business knowledge
Make Agent Fast is a no-code AI customer service agent builder for businesses that want to answer questions and manage initial customer conversations across web and messaging channels. An agent can use a website, documents, pasted content, URLs, or Q&A entries as approved knowledge, then respond in the visitor’s language.
The platform also supports configured actions such as capturing a request, booking a meeting, and handing a conversation to a person. Agents can be embedded on an existing website, while eligible plans add messaging channels, live voice, workspace connectors, team access, and provider-key options.
Core features
Web and messaging channels
Publish the same customer-facing agent through an embeddable website widget and, on eligible plans, messaging channels such as WhatsApp, Telegram, Messenger, Instagram, Discord, and KakaoTalk.
Text and voice conversations
Let visitors send text, voice messages, or live voice calls depending on the plan. Operate and Scale include live voice, while Launch includes text chat and voice messages.
Controlled actions and handoffs
Configure the agent to capture requests, book meetings, or hand off to a human. Unconfirmed questions can be routed to a person with conversation context.
Conversation and workflow records
Use one workspace to review conversations, captured requests, attribution, and related workflow records. Scale adds team seats and roles for shared operation.
Usage controls
Manage usage through monthly credits, rollover rules, top-up packs, and optional auto-recharge. The agent pauses and displays a hold message if credits run out.
Practical use cases
Website customer service
Publish an agent on an existing site to answer questions from approved pages and documents, then pass uncertain or person-specific requests to a human.
Omnichannel inquiry handling
Use a shared agent across supported messaging channels so customers can ask questions or request contact through the channels they already use.
Lead and request capture
Configure the agent to collect a visitor’s details or request and route the captured context to the business for follow-up.
Appointment and meeting intake
Use booking actions to handle meeting requests before handing the conversation to the appropriate person or workflow.
Controlled rollout of support automation
Start with one customer journey, channel, and measurable result, then expand to additional agents, languages, team roles, or voice workflows as usage grows.
Pros and Cons
Pros
- No-code setup supports website and document-based knowledge sources.
- One agent can serve a website widget and multiple messaging channels on eligible plans.
- Configured human handoff provides a fallback when the agent cannot confirm an answer.
- Owners can export request data, erase customer PII, and configure retention windows for captured contact and request details.
Cons
- Capabilities vary by plan: live voice, messaging channels, connected workspace sources, team roles, and provider keys are not available on the entry plan.
- Usage is credit-based, and long answers or voice calls consume credits differently; live-voice minutes are reserved up front and unused time is not refunded.
- The product’s self-serve plans do not include a contractual service-level agreement.
FAQ
How is an agent set up?
Paste a website URL, upload documents, add text or Q&A, and optionally connect sources such as Notion or Google Drive on eligible plans. Test the draft, choose enabled actions, and publish the agent in the website widget or connected messaging channels.
What happens when the agent does not know an answer?
The agent answers from approved knowledge and can capture requests, book meetings, or hand off to a person when those actions are enabled. If it cannot confirm an answer, it passes the conversation and its context to a human instead of inventing a response.
Is there a free trial?
Launch and Operate include a seven-day trial without a card. There is no trial charge; a card must be added by day seven or the agent pauses. Scale bills at signup, and the service does not offer a permanent free plan.
Which channels and voice options are available?
The website widget is available on all plans. Operate and Scale add messaging channels including Telegram, WhatsApp, Messenger, Instagram, Discord, and KakaoTalk. Live voice is available on Operate and Scale, while Launch supports text chat and voice messages.
Quick Facts
- Category
- AI customer support and chat
- Platform
- Website widget, messaging channels, and voice
- Setup
- No-code; add a URL, files, text, or Q&A knowledge
- Primary users
- Businesses managing customer questions, requests, sales, service, or booking
- Fallback workflow
- Human handoff with conversation context
- Source domain
- makeagent.fast
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