言犀 is JD’s AI human-computer interaction platform for enterprise customer service, marketing and workflow automation across text, voice and multimodal scenarios.
言犀 is JD’s AI human-computer interaction platform, positioned as a service digitalization platform product. The official site says it combines JD’s own ten years of customer service and marketing practice with self-developed end-to-end AI capabilities to provide enterprise customer service, marketing, and workflow automation solutions.
The product homepage emphasizes capabilities spanning text, voice, and multimodal interaction, extending to conversational intelligence and emotional intelligence, with the goal of helping enterprises reshape service and marketing processes around experience, efficiency, and conversion. The page also mentions that the platform supports flexible bundled selection or personalized customization on demand, and supports scenarios in government services, finance, retail, education, and other industries.
The homepage describes the product as a platform built on JD’s ten years of customer service and marketing best practices and self-developed end-to-end AI capabilities, positioned as a service digitalization foundation.
The page emphasizes a full range from text and voice to multimodal interaction, as well as conversational intelligence and emotional intelligence, covering a more complete user interaction chain.
The public page lists online consultation robots, intelligent voice outbound calls, and intelligent voice response modules, which can support consultation reception, outreach, and response scenarios.
The page also mentions intelligent quality inspection and analysis, intelligent agent assistance, intelligent knowledge base, and intelligent training, which are oriented toward customer service operations and service management.
The homepage showcases AI multimodal digital humans, intelligent CRM, and an AI development platform, showing that the platform not only covers the application layer but also supports business application building.
The “dual middle platform” section states a semantic and conversational middle platform plus a voice middle platform, emphasizing support for application expansion, data sharing, and enterprise self-built AI business applications.
Suitable for customer service teams that need to handle inquiries, outbound calls, responses, and human-agent collaboration in one place, using online consultation robots, intelligent voice outbound calls, and intelligent voice response to cover common service touchpoints.
Suitable for marketing teams that want to improve acquisition, conversion, and outreach efficiency. The page mentions that the platform combines marketing best practices and provides outbound calling and intelligent CRM capabilities.
Suitable for organizations that need to automate repetitive service workflows. The official site explicitly lists workflow automation as one of the platform goals and emphasizes using middle-platform capabilities to support application expansion.
Suitable for customer service management teams that want to build a unified knowledge and operations management system. The page lists intelligent quality inspection and analysis, intelligent agent assistance, intelligent knowledge base, and intelligent training modules.
Suitable for government, finance, retail, education, insurance, telecom, energy, and manufacturing enterprises that need industry-specific solutions. The official site provides solution directions customized by industry.
From the page information, 言犀 is JD’s AI human-computer interaction platform for enterprise customer service, marketing, and workflow automation, supporting text, voice, and multimodal interaction scenarios.
The page shows that it can be used for online consultation, intelligent voice outbound calls, intelligent voice response, intelligent quality inspection and analysis, intelligent agent assistance, intelligent knowledge base, intelligent training, AI multimodal digital humans, intelligent CRM, and AI development platform scenarios.
The homepage and industry solution pages explicitly mention government services, finance, retail, education, as well as insurance, telecom operators, energy, and manufacturing scenarios. Specific capabilities can be customized by industry and business needs.
The page provides free consultation and phone contact entry points and mentions VIP consultant-style pre-sales consultation and 1-on-1 customized solutions on demand. The public page does not show specific prices, packages, or billing methods.
The page copy emphasizes flexible combination purchases or personalized customization on demand, so it is better suited to enterprise teams that want to configure capabilities around specific business processes.
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